App / Mobile
These are the ach77 Terms & Conditions: the rules that cover your sign-in, your wallet and every payment route we list, including bKash, Upay and Bank Transfer. Read them once before you open an account, then keep the page saved so you can check a clause the day it matters.
By opening an account you accept these conditions, and they stay in force for as long as the account is open with ach77. We keep the wording short on purpose. It describes what you may do in the lobby, how your wallet and your session work, and where you go when something needs fixing. It does not replace the law where you live. Where a rule here cannot apply in your region, that rule steps aside and the remaining clauses continue to hold. Availability of the lobby, of any category of game and of any payment route depends on local law and eligible regions, so the routes visible in your own account are the ones open to you. We publish one set of conditions rather than separate versions, which means some clauses cover more than one situation. Read the section that names your case and follow it. The payment routes we show, including bKash, Upay and Bank Transfer, appear as service routes and not as a promise of any particular outcome; the entry in your wallet history is the record that counts. If a clause does not work for you, your options are to stop using the account or to put the question to us through the routes published on our support page. Continuing to use the account after we post a change means you accept the updated wording. If you want your own copy, save the page or take a screenshot while you are signed in.
Four areas sit inside these conditions: how you sign in, the moves you make through your wallet, the content the lobby serves you, and the service routes we publish. Everything else belongs to someone else. Your mobile operator sets its own data charges, and a wallet provider such as bKash, Upay or a bank transfer service applies its own rules to the money that passes between you and us. We do not control those. Games are a case apart. Titles from CQ9, Joker, PG Soft and Habanero appear in the lobby where they are configured for your region, but the play rules inside a round sit with the game, not with this page. Sports markets such as cricket settle by their own terms. When you are unsure which side a question falls on, read the list below and take anything unresolved to the support routes before you act on it.
Everything about getting into your account sits inside these conditions: the email you sign in with, the confirmation that reaches you, and the session that follows. When a sign-in does not go through, check the spelling of the address first, then look for the message we send.
Deposits and withdrawals made through bKash, Upay or Bank Transfer fall inside this policy. The entry in your wallet history is the record of what took place. If a figure looks wrong, keep the reference from your own wallet app and raise it with us before you repeat the move.
Titles from CQ9, Joker, PG Soft and Habanero appear in the lobby where they are configured for your region, and this policy applies to how you reach them. What happens inside a round is settled by the game's own rules, not by this page.
The wallet apps, the bank and your internet connection belong to other companies. Their charges, their limits and their timelines are theirs to set, and we cannot change them. A question about a balance still showing as pending is usually best raised with that provider first.
You have straightforward choices under these conditions, and none of them need a special request. Start by checking your account details in the signed-in area: the email you sign in with, the phone number tied to your wallet and the details you gave when you joined. If something is out of date, correct it, because a wrong address is the usual reason a confirmation never arrives. Wallet entries are yours to read at any time, so open your history and take the reference number before you contact us. When a clause is unclear, ask. Put the question through a route on our support page and name the section you are reading, so we answer the actual point rather than a general one. If you would rather stop, you can ask for the account to be closed; tell us about any wallet move still in progress first so it is not left hanging.
Open the wallet history in your account to see each move you made, with the reference attached to it. Keep that reference nearby when you contact us and match the amount against the app you paid from. Two records side by side settle most questions faster than a description given from memory.
If the email you sign in with has changed, or a phone number tied to your wallet is out of date, update it in your account area first. A stale address is the usual reason a sign-in confirmation goes missing. Make the change before your next wallet move.
Name the section you are asking about, quote the line that is unclear, and send it through one of the routes on our support page. You do not need to describe your whole account history. A short question about one clause is easier for us to answer well.
You can ask for the account to be closed at any time. Settle any wallet move still in progress first, then send the request. After it closes, these conditions no longer apply to new use, though the records local law requires us to keep will stay.
Every route we publish on this site is a route you can actually use, and that is why the list stays short. Questions about a clause, a wallet record or a sign-in go through the contact form on our support page. Sign in first when the question is about your own account, because it lets us see the record you are asking about. Tell us three things: what you were doing, roughly when it happened, and either the reference from your wallet or the section of these conditions you are reading. That is usually enough for a useful reply. If your question is about a balance that has not arrived, check the app you paid from before you write, since the answer often sits there. Keep this page open while you draft the message, so we can point you to the exact line rather than a general one.
Questions about a clause, a sign-in or a wallet record go here. Tell us what you were doing, roughly when it happened, and the reference or section you are reading. Keeping this page open while you write helps us point to the exact line rather than a general answer.
Signing in first is the quicker route when the question is about your own account, because we can see the record you are asking about. The help links sit in the signed-in area, next to your wallet history and your account details.
If a deposit or withdrawal is the subject, include the route you used, whether that is bKash, Upay or Bank Transfer, and the reference from that app. Check the app itself before writing, since the answer to a balance still pending often shows there first.
When you open an account we hold the details you give us: the email you sign in with, the phone number linked to your wallet and the record of your wallet moves. We use them to run the account, to answer your questions and to meet the record-keeping local law asks of us. We do not need more than that. Cookies keep your signed-in session working and let the lobby remember which page you were on between taps, and you can clear them in your browser settings at any time, though you will need to sign in again afterwards. Treat your sign-in email the way you treat your wallet: keep the password to yourself and sign out when you hand the phone to somebody else. Records stay while your account is open and for as long afterwards as local law requires. To ask what we hold, or to have a detail corrected, use a route on our support page.
We keep the details you give us when you join: the email you sign in with, the phone number linked to your wallet and the record of your wallet moves. They are used to run the account, answer your questions and meet the record-keeping local law asks of us.
Cookies keep your signed-in session working and let the lobby remember which page you were on. You can clear them from your browser settings whenever you like, though you will need to sign in again afterwards. Blocking them all can make parts of the account area behave oddly.
Treat your sign-in email the way you treat your wallet: keep the password to yourself and sign out when you hand the phone to someone else. Nobody from this site will ask for your password by message, and a message that does is not from us.
Account records stay while your account is open, and afterwards for as long as local law requires. If you want to know what we hold, or you want a detail corrected, send the request through a route on our support page and name the detail in question.
The questions below come from the messages we get most often about these conditions, and we have answered them the way we would answer you directly. Most of them turn on the same two things: what your account record shows, and which route you used for a wallet move. If your question is not here, the contact form on our support page is the place to put it. Quote the section you were reading when the question came up, and we can reply to the exact line. Sign in before you write if the question is about your own account, so we can look at the same record you are looking at, and that one step saves a round of messages. Nothing on this page is legal advice, and nothing here changes what your local law asks of you; where the two do not match, your local law decides.
They are on this page, and they are the same conditions you accept when you open an account. Read the parts about sign-in and wallet moves first, since those are the sections you will meet every time you use your account.
They cover how we keep the record of a deposit or withdrawal made through bKash, Upay or Bank Transfer. The wallet app itself sets its own limits and charges, so a question about a balance that is still pending usually belongs with that provider first.
It depends on the rule. Most issues begin with a message asking you to put something right, such as an out-of-date email address. Where the rule is a serious one, we may restrict or close the account, and you can put a question about that to us.
Yes. Settle any wallet move still in progress, then send the request through one of the routes on our support page. After the account closes, these conditions no longer cover new use, though we keep the records local law requires.
Send the point through a support route and name the section you are reading. We cannot change local law, and we cannot bend a rule that keeps the account safe, but where a clause genuinely does not fit your situation we will set out the choices open to you.
The page you are reading is the current version. When the wording changes, the updated page is posted here, and continuing to use your account afterwards means you accept it. Save a copy now if you want something to compare against later.